FAQs

Licensed Character Cake Policy

Due to copyright laws, Sugar High Confections is unable to make licensed character cakes unless a copyright release has been received from the copyright owner. If you would really like to order a cake with licensed characters you have two options:

1) Contact the copyright owner to obtain a release for the one time use. Please note that this may take some times and may be very expensive.

2) We can try to match the theme of your party as much as possible using colors and you may purchase accessories to place on the cake when the cake is in your possession.

What are your payment methods?

We accept cash, PayPal, and all major credit cards. All orders must be paid in full 1 week prior to the event date.

What is the minimum order for cupcakes?

We ask that you order at least one dozen cupcakes.

I have food allergies. Do you make anything wheat/diary/nut/egg free?

If you have a food allergy, please advise, products are made in a kitchen that processes nuts, milk, wheat and eggs.

How far in advance should I place an order?

To fulfill an order, please allow a minimum of 3 to 5 days for simple cakes and cupcakes and 2 weeks for complex cakes (Tiered, 3D, Cut-outs, specialty flavors).

After you submit we will contact you within 48 hours with a price quote. To confirm all orders, a 25% deposit is required for orders under $100, and 50% deposit required for orders over $100.